Privacy Policy.

01

Data We Collect

We collect personal information you provide directly to us, as well as data collected automatically when you use our website.

Information You Provide

• Full name and contact details (email, phone number)
• Passport or identification details (for booking purposes)
• Dietary requirements or health information (if voluntarily provided)
• Payment information (processed securely via third-party gateways)
• Messages and enquiries sent via our contact form

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referral source (how you found us)
• Device type and operating system

02

How We Use Your Data

We use your personal data only for the purposes for which it was collected.

Primary Uses

• Processing and confirming cruise bookings
• Communicating with you about your reservation
• Providing customer support before, during, and after your voyage
• Complying with legal and regulatory requirements

Secondary Uses (with your consent)

• Sending promotional offers and newsletters (opt-in only)
• Improving our website and service quality
• Conducting satisfaction surveys

03

Your Rights

Under GDPR and applicable Vietnamese law, you have the following rights regarding your personal data.

• Right of access — Request a copy of the personal data we hold about you
• Right to rectification — Request correction of inaccurate data
• Right to erasure — Request deletion of your data, subject to legal obligations
• Right to object — Object to processing of your data for marketing purposes
• Right to portability — Request transfer of your data to another provider

To exercise any of these rights, contact us at hello@greenrubycruises.com. We will respond within 30 days.

04

Data Sharing & Third Parties

We may share your data with trusted third parties only as necessary to provide our services.

• Payment processors (for secure transaction handling)
• Email service providers (for booking confirmations)
• Government or regulatory authorities (when required by law)
• Our AI concierge system (anonymised interaction data only)

All third-party partners are contractually bound to handle your data in compliance with applicable privacy laws.

05

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic.

Types of Cookies We Use

• Essential cookies — Required for the website to function (cannot be disabled)
• Analytics cookies — Help us understand how visitors use our site (Google Analytics)
• Preference cookies — Remember your language and settings

You can manage cookie preferences through your browser settings or our cookie consent panel.

06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

• Booking data: 7 years (Vietnamese tax and legal requirements)
• Marketing data: until you unsubscribe
• Website analytics: 26 months
• Contact enquiries: 2 years