A more considered journey starts with clear expectations.
Here you can review our onboard safety guidance, the booking terms published on our website, how we handle personal information, and the ways to pay.
Safety Policies
Emergency Preparedness
- Mandatory Safety Briefing — A pre-departure safety briefing is required for all guests, covering emergency procedures and evacuation routes.
- Life Jackets — Provided in every cabin and public area; to be worn during emergencies or water activities when instructed.
- Emergency Evacuation — In any emergency, follow crew instructions and designated evacuation routes.
- Medical Assistance — First aid equipment and trained staff are available onboard for medical emergencies.
- Emergency Contacts — Emergency procedures and key phone numbers are posted in all cabins and public areas.Safety Systems & Security
- Fire Safety — The vessel is fitted with fire alarms, smoke detectors, extinguishers, and emergency response systems throughout.
- 24-Hour Security — Onboard monitoring and security operate around the clock for the entire voyage.
- Restricted Areas — Technical, operational, and crew-only areas are off-limits without authorization.
- Electrical Safety — Use electrical appliances responsibly; unauthorized equipment is not permitted in cabins.Personal Safety & Conduct
- Child Supervision — Children must be supervised by a parent or guardian at all times, especially near pools, balconies, and open decks.
- Balcony Safety — Climbing, sitting, or leaning on balcony railings is strictly prohibited.
- Smoking — Permitted only in designated areas to prevent fire hazards.
- Alcohol — Please drink responsibly for your own safety and that of others onboard.Activity Safety
- Swimming Pool — Follow posted pool rules; swimming is suspended in unsafe weather or sea conditions.
- Water Activities — Kayaking, swimming, and bamboo-boat activities follow crew guidance and required safety gear.
- Weather & Navigation — Itineraries and outdoor activities may change based on weather, sea, or navigation conditions.Boarding & Compliance
- Boarding & Disembarkation — Follow crew instructions when embarking and disembarking for safe movement on and off the vessel.
- Maritime Compliance — The vessel operates in line with local maritime safety standards and international navigation regulations.Health & Environment
- Hygiene & Sanitation — Regular cleaning and sanitation are maintained throughout the vessel to meet health and safety standards.
- Environmental Protection — Please avoid littering and help protect the natural environment of the bay.
Terms and Conditions
By booking services through our website or system, customers agree to the following terms and conditions.
Service Booking
Customers must provide accurate and complete information when making a booking.
A booking is considered confirmed only after receiving confirmation from our system.Service Usage
Customers must follow safety instructions and guidance from staff throughout the trip.
Carrying dangerous or prohibited items according to applicable laws is not allowed.Changes and Cancellation
Any request to change or cancel a booking must be notified in advance according to our policies.
Certain services may be subject to cancellation or modification fees.Liability
We are not responsible for any damages caused by incorrect information provided by customers or due to force majeure events such as natural disasters, severe weather, or government regulations.
Privacy Policies
We are committed to protecting the personal information of customers when using our website and services.
Information we may collect includes:
Full name
Email address
Phone number
Booking information
Purpose of information collection:
Processing and confirming bookings
Providing customer support
Improving service quality and user experience
We commit that:
Customer information will not be shared with third parties without consent, except when required by law or authorized authorities.
Appropriate security measures are implemented to protect customer data.
Payment Methods
We support multiple payment methods to make transactions convenient for our customers.
Bank Transfer
Customers may complete payment via bank transfer using the account details provided after booking.
Cash Payment
Customers may pay in cash according to the instructions provided by our staff or at the designated location.
Online Payment
Depending on availability, we may support payments through online payment gateways.
After successful payment, customers will receive a booking confirmation from our system or staff.
Need help with a booking?
Speak with our team to confirm payment instructions or changes before you travel.