Booking & Payment Frequently Asked Questions

You can book directly on our website, through our reservations team by email or Zalo/WhatsApp, or via our authorized travel partners. Once you choose your itinerary and cabin, we confirm availability and send a booking summary with payment instructions.

Yes. We ask for a 30% deposit to confirm your booking, with the balance due 30 days before departure. For bookings made within 30 days of departure, full payment is required at the time of booking.

We accept credit/debit cards (Visa, Mastercard), bank transfer, and major e-wallets. On board, major credit cards and cash (VND/USD) are accepted for additional services.

Cancellations more than 30 days before departure: full refund. 15–29 days: 50% charge. 7–14 days: 75% charge. Under 7 days or no-show: no refund. We recommend travel insurance to cover unexpected changes.

Yes. Date changes are treated as a cancellation of the original booking and a new reservation. Each booking may be amended a maximum of two times, subject to availability and applicable cancellation policies.

Yes. We run early-booking offers and special rates for groups and full-vessel charters. Contact us or see our Offers page for current promotions.

Yes. The entire vessel can be reserved for private charters - ideal for families, celebrations, corporate retreats, or guests who want a fully private experience on the quieter waters of Lan Ha Bay.

For peak periods (October-April, holidays, and weekends), we recommend booking 2-3 months ahead. Suites and premium cabins sell out first.