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Our AI concierge - currently in development - is designed to help guests with requests, recommendations, and information in their own language, before and during the cruise. We'll share its full capabilities as the service launches with the fleet.

We're building multilingual support focused on English, Chinese, Korean, Japanese, French, and Vietnamese, so international guests feel at home throughout their journey.

Connectivity in the bay is traditionally weak, so we're equipping our vessels with Starlink satellite internet to provide reliable WiFi where most boats can't - though we also encourage guests to unplug and enjoy the bay.

Mobile coverage can be patchy among the karst islands. Our onboard WiFi is designed to keep you connected when you need it.

October to April brings cool, dry, comfortable weather and is the most popular season - October-November and March-April are especially pleasant. May to September is warm and great for swimming, but it's also the storm season, so itineraries may occasionally change for safety.

Guest safety is always our highest priority. If sailing is restricted by local authorities due to weather conditions or other force majeure events, guests may receive a full refund, an alternative departure date, or a suitable replacement service, depending on the circumstances. We will communicate any changes as early as possible.

Rarely. The bay's waters are sheltered by thousands of limestone islands, so they stay calm. If you're sensitive to motion, bring a remedy as a precaution.

Yes - first aid equipment and trained crew are available for minor issues, and for anything serious we coordinate rapid transfer to shore. We recommend personal travel insurance.

Bring light clothing, swimwear, sunglasses, sun protection, a hat, comfortable shoes, any personal medication, your passport/ID, and a camera. In winter, add a warm layer for evenings on deck.

Any onboard cover applies only during the cruise for specified incidents - it is not personal travel insurance. We strongly recommend arranging your own travel insurance for your whole trip in Vietnam.

Yes. Families are welcome on board. Children aged 0–4 years may stay free of charge (maximum one child per cabin sharing existing bedding with parents), while special child rates apply for children aged 5–10 years.

Absolutely. Our suites, freestanding bathtubs, private balconies, and quiet Lan Ha Bay routes make Green Ruby ideal for honeymoons and romantic celebrations, and we can arrange special touches on request.

Yes - through private charters we can host weddings, anniversaries, birthdays, and corporate events with tailored dining and experiences. Contact our team to plan.

Green Ruby features elevator access between guest decks and our crew is available to assist elderly guests whenever possible. However, some shore excursions may involve steps, tender transfers, or uneven terrain, which should be considered when planning your trip.

Pets are not permitted on board unless otherwise approved in advance. Tipping is entirely at guests' discretion and is always appreciated as recognition of exceptional service from our crew.

Your fare covers all meals as per the itinerary (breakfast, lunch, dinner, and a farewell brunch), accommodation in a private air-conditioned cabin, all sightseeing entrance fees, kayaking and bamboo boat activities, cooking class and morning Tai Chi, an English/Vietnamese-speaking guide, and the dedicated day boat excursion on Day 2 (3D2N itineraries only).

Not included: beverages, spa treatments, Hanoi–Ha Long transfers, and personal expenses.

Yes — Green Ruby welcomes all. Couples and honeymooners will find the suites, freestanding bathtubs, private balconies, and quiet Lan Ha Bay routes made for romance. Families are well catered for: children under 4 stay free, ages 5–10 receive a discounted rate, and activities like kayaking and cooking classes work for all ages. Groups and corporate teams can book multiple cabins or charter the entire vessel for a fully private experience.