Support

Need Help?
We're Here 24/7.

Ask our AI Cruise Assistant or connect directly with our team — we typically respond within 2 hours.

  • Onboard Experience

    What cabin types are available?

    Green Ruby offers four cabin types: Serenity Deluxe and Ocean Breeze Premium (each ~38 m2), the Royal Romance Suite (~80 m2), and the Imperial Suite (120m2) - our largest and most private accommodation.

  • Onboard Experience

    Which is your largest suite, and how big is it?

    The Imperial Suite is our flagship - the largest accommodation on board at approximately 120m2 - set in a private position on the upper deck with panoramic bay views.

  • Onboard Experience

    Do cabins have private balconies and freestanding bathtubs?

    All cabins feature a private balcony with bay views. Freestanding bathtubs are available in selected cabin categories, while our VIP Suites also feature a private Jacuzzi for an enhanced luxury experience.

  • Onboard Experience

    Can you add an extra bed or arrange a triple room?

    Extra beds can be added to selected cabins for a third guest, subject to cabin type and an additional surcharge. Please contact our reservations team for details.

  • Onboard Experience

    What facilities are on board?

    On board you'll find one of the widest bar and dining rooms on the bay, a spacious sundeck, spa / pool. Every space is designed for comfort and uncrowded views.

  • Onboard Experience

    Are cabins air-conditioned, and what's the power supply?

    Yes, all cabins are air-conditioned. Power is 220V, with standard sockets in every cabin.

  • Onboard Experience

    What kind of cuisine is served, and is it included?

    Meals are included on board and feature fresh local seafood and a blend of Vietnamese and international dishes, with much of the produce sourced from nearby fishing villages and farms.

  • Onboard Experience

    Can you cater to vegetarian, vegan, halal, or allergy needs?

    Yes. Tell us your dietary requirements at booking - with advance notice we can prepare vegetarian, vegan, halal, and allergy-conscious menus.

  • Onboard Experience

    Can you prepare Korean or Japanese dishes?

    Yes - with advance notice we can tailor menus for Korean, Japanese, and other international guests.

  • Onboard Experience

    Are drinks included, and can I bring my own wine?

    Drinking water is provided; other beverages are available from the bar menu. A corkage fee of [amount] applies if you bring your own wine.

  • Onboard Experience

    Is there a cooking class or “Bay to Table” experience?

    Yes - our planned “Bay to Table” experiences connect guests with local ingredients and cooking, including hands-on sessions led by our chefs.

  • Onboard Experience

    What activities are available on board and on the bay?

    Activities include kayaking, swimming, cave and lagoon exploration, visits to floating fishing villages, sunrise tai chi, sunset gatherings on the sundeck, and plenty of quiet time to take in the scenery.

  • Onboard Experience

    Is kayaking and swimming suitable for beginners and children?

    Yes. Routes use calm, sheltered waters, life jackets are provided, and our crew guides beginners and supervises activities. Children must be accompanied by an adult.

  • Onboard Experience

    Are excursions and equipment included or extra?

    All scheduled excursions and standard equipment, including kayaks and life jackets, are included in the cruise fare. Optional spa treatments and selected premium experiences are available at an additional cost.

  • Onboard Experience

    Do you offer spa or wellness experiences?

    Yes. Green Ruby features a dedicated spa and wellness area offering a selection of relaxing treatments and therapies designed to enhance your cruising experience.

  • Eco & Technology

    What makes Green Ruby an eco-friendly cruise?

    Green Ruby is built around verifiable sustainability rather than slogans: solar power, a seawater cooling system designed to cut energy use significantly, advanced wastewater treatment, and plastic-free operations - combined with quieter, lower-impact routes through Lan Ha Bay.

  • Eco & Technology

    Is Green Ruby Green Globe certified?

    We have begun the path toward Green Globe certification - the independently audited, GSTC-accredited, EU-recognized standard. The on-site audit takes place once the vessel is operational, and we'll share our certification status transparently as it progresses.

  • Eco & Technology

    How does the ship reduce energy use and emissions?

    A rooftop solar array supplies an estimated ~25% of onboard power during daylight hours, working alongside our generators to reduce fuel use, while a seawater cooling system is designed to lower cooling energy. We'll publish verified figures once the vessel is in service.

  • Eco & Technology

    How do you handle wastewater, waste, and single-use plastics?

    All onboard wastewater passes through advanced biological treatment before discharge. We're also eliminating single-use plastics across the vessel - refillable glass bottles, bulk amenities, and plastic-free supplier packaging - so nothing from your stay ends up in the bay.

  • Eco & Technology

    Can guests take part in conservation activities?

    Green Ruby is committed to sustainable tourism and environmental protection. Conservation and community engagement activities may be offered periodically as part of our sustainability initiatives.

Book now AI chatbot Direct contact
Loading